We are happy to provide technical support to customers who have a current maintenance plan. The original purchaser of a new Term-LAB system is entitled to one year of live tech support and software updates. Customers who purchase a “used” or “second hand” Term-LAB system, or original owners who purchased the system more than one year ago will need to sign up for our maintenance plan at shop.termpro.com.
To validate the status of your maintenance plan, please provide us with the following information…
What is the serial number on the bottom of the interface box?
What are the first 8 digits of your 36-digit serial number?